Privacy Policy

Effective Date: 05/12/2024

  1. Acceptance of Terms

    By using our website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and are fully able and competent to enter into and comply with these terms.

  2. Information We Collect

    We may collect the following types of information:

    • Personal Information:

      Name, email address, phone number, and delivery address (if applicable).

    • Payment information:

      (processed securely through third-party providers).

    • Account login credentials:

      (if you create an account).

    • Non-Personal Information:

      Browser type, device type, operating system, and IP address. Usage data such as pages viewed, time spent on the site, and clickstream behavior.

    • Cookies and Similar Technologies:

      We use cookies, web beacons, and similar tools to enhance your browsing experience. For more details, please see our Cookie Policy (if applicable).

  3. How We Use Your Information

    We use the collected information to:

    • Provide, manage, and improve our services.
    • Process your orders and payments.
    • Communicate with you about your account, orders, or promotional offers.
    • Analyze website usage to improve performance and user experience.
    • Comply with legal obligations and resolve disputes.
  4. Sharing Your Information

    We do not sell your personal information. However, we may share your data with:

    • Service Providers:

      Third-party vendors who assist with payment processing, order fulfillment, customer support, or analytics.

    • Partner Restaurants or Vendors:

      To process your orders, we may share your name, contact information, and order details with the restaurant or vendor fulfilling the order.

    • Legal Compliance:

      We may disclose your information if required to comply with legal obligations or protect the lefts, property, or safety of Mellow, our users, or others.

  5. Data Security

    We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

  6. Your Rights

    Depending on your location, you may have the following lefts regarding your personal data:

    • Access:

      Request access to the personal data we hold about you.

    • Correction:

      Request corrections to your personal information.

    • Deletion:

      Request deletion of your personal data, subject to legal or contractual obligations.

    • Opt-Out:

      Opt out of receiving promotional emails by clicking the "unsubscribe" link in the email.

    To exercise your lefts, please contact us at info@mellow.menu.

  7. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Your continued use of our website after such updates constitutes your acceptance of the revised policy.

  8. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    • Email: info@mellow.menu